Q: How do I place an order?
A: To place an order, browse our products, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Q: What payment methods do you accept?
A: We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and bank transfers.
Q: How do I place an order?
A: To place an order, browse our products, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Q: What payment methods do you accept?
A: We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and bank transfers.
Q: What are your shipping options?
A: We offer standard and expedited shipping options. Delivery times and costs vary based on your location and the shipping method selected.
Q: Do you offer international shipping?
A: Yes, we ship internationally. Please note that additional shipping charges and customs fees may apply.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number on our website or the carrier's site to track your shipment.
Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened items. To initiate a return, contact our customer service team with your order number and reason for return.
Q: How long does it take to process a refund?
A: Refunds are processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method.
Q: Can I exchange an item?
A: Yes, you can exchange items within 30 days of purchase. Please contact our customer service team to arrange an exchange.
Q: How do I book a bike service?
A: To book a bike service, visit our Bike Service Booking Page, choose your service type, select a date and time, and provide your contact information. We'll confirm your booking via email.
Q: What types of bike services do you offer?
A: We offer a range of services, including routine maintenance, repairs, and custom installations. Check our booking page for detailed service options.
Q: How can I join the XtraSpare loyalty program?
A: Sign up for our loyalty program during checkout or through your account dashboard. Earn points on every purchase and redeem them for discounts and exclusive products.
Q: Where can I find your current offers and promotions?
A: Visit our Rewards & Offers Page to see all current promotions and discounts available.
