Eligibility for Returns
Items are eligible for return within 30 days of receipt if they meet the following conditions:
1. **Unused and Unaltered**: The item must be in its original condition, unused, and unaltered.
2. **Original Packaging**: The item must be returned in its original packaging, including all accessories, manuals, and documentation.
3. **Proof of Purchase**: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
Non-Returnable Items
Certain items are not eligible for return, including:
1. **Custom or Special Orders**: Items that are custom-made or specially ordered for you.
2. **Final Sale Items**: Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
3. **Gift Cards**: Gift cards cannot be returned or refunded.
Return Process
To initiate a return, please follow these steps:
1. **Contact Customer Service**: Reach out to our customer service team at [Your Contact Information] to request a return authorization. Please provide your order number and reason for the return.
2. **Receive Return Authorization**: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return the item.
3. **Ship the Item**: Pack the item securely and include all original packaging and documentation. Clearly mark the return authorization number on the outside of the package. Ship the item to the address provided by our customer service team.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is being returned due to a defect or error on our part. We recommend using a trackable shipping method to ensure that your return is received.
Inspection and Processing
Once we receive your returned item, it will be inspected to ensure that it meets the return eligibility criteria. If the item is approved for return, we will process your refund or exchange within 7-10 business days.
Refunds
Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.
1. **Full Refunds**: Items that meet all return eligibility criteria will be issued a full refund, excluding original shipping costs.
2. **Partial Refunds**: Items that are returned damaged, missing parts, or not in their original condition may be eligible for a partial refund at our discretion.
Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process and specify your exchange request when contacting customer service. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue, including providing a replacement or issuing a refund.
